Refund policy

Last updated: July 21, 2026

We want your order to arrive correctly and in good condition. Because hemp flower, pre-rolls, oils, gummies, concentrates, topicals, and other consumable or personal-use goods require controlled handling, opened products are not returnable.

Return eligibility

You may request a return of an eligible item within seven days after delivery. To qualify, the item must be unopened, unused, in its original packaging, and in the same condition in which it was received. Proof of purchase is required.

Do not send an item back before receiving return instructions from us. Returns sent without authorization may not be accepted. We do not publish a return address; the correct instructions will be provided after the request is approved.

Damaged, defective, missing, or incorrect orders

Email support@industrialhempfarms.com promptly after delivery and include your order number, a description of the issue, and clear photographs of the product, packaging, and shipping label when applicable. We will review the issue and, when approved, provide an appropriate replacement, store credit, or refund.

Natural differences in color, aroma, texture, or appearance between agricultural batches are not by themselves defects. Review the product description and any available batch documentation before ordering.

Non-returnable items

• Opened, used, or altered consumable and personal-use products
• Gift cards
• Clearance or final-sale items when identified as such at purchase
• Items damaged through misuse, improper storage, or handling after delivery

Cancellations and address changes

Contact us as soon as possible. We will try to help, but fulfillment can begin quickly and cancellation or address changes are not guaranteed after an order is submitted. A shipped order cannot be cancelled.

Refunds

If a refund is approved, it will normally be issued to the original payment method. Your bank or card issuer may require additional time to post the credit. Original shipping charges are not refundable unless the return results from our error or the order arrived damaged or defective. Return-shipping responsibility will be stated in the authorization.

Contact

Start a request by emailing support@industrialhempfarms.com with your order number. Nothing in this policy limits rights that cannot be waived under applicable law.